Manager - Operations - Mahabaleshwar

About the company

Treebo Hospitality Ventures is India?s most loved brand and one of the largest chains in the budget segment of hospitality. With a network of 850+ hotels across 120+ cities, Treebo offers travellers the unprecedented value proposition of high-quality stays at affordable prices wherever they go. We are proud of putting dignity back into budget travel where earlier the traveller was forced to contend with poor quality and hygiene.?

Treebo Hospitality Ventures masterfully combines engineering prowess with deep hospitality expertise. Our operational ethos is clear and focused from Treebo Club, an innovative distribution platform and extremely rewarding loyalty programme to Hotel Superhero, a cutting-edge SaaS solution and a comprehensive hotel management software.

With a strong technological foundation and a passion for hospitality, THV aims to deliver exceptional experiences across our diverse portfolio. Our range of brands?Itsy Hotels, Treebo, Treebo Premium and Medalio?provides a symphony of choices that blend quality, comfort and affordability.

Treebo is a Great Places to Work certified organisation. We take immense pride in our culture which is built on a strong foundation of 7 values. Some of these values include - ?Exhibit Owner Mindset? and ?Have the humility and hunger to learn and help learn?, amongst others. We strongly believe in offering our people - ?Treebs?, as they are called - unmatched opportunities to learn and grow. If you?re looking to work at a place that is built on strong fundamentals of business and professional conduct, Treebo is the place for you.

About the role?

A Manager - Operations translates the organisation?s objectives in terms of guest experience, standard of service, in the specific regions or geographies they are based in. The incumbent has the responsibility of managing the expectations of the guests, ensuring that they have the best experience with us and on the other hand ensuring a smooth ongoing relationship with our hotel partners. The incumbent would be responsible to ensure seamless operations in all the properties.

Key Responsibilities

• Ensure strict compliance with the brands standards.

• Perform Root Cause Analysis to eradicate quality-related issues.

• Mentor, Motivate and Develop the staff at assigned hotels to achieve service excellence.

• Supervising a cluster of hotel properties/a region.

• Increase hotel reputation, thereby, increasing returning guests.

• Ensure that the highest standards of quality, cleanliness, maintenance and safety are practised in all departments of the hotels.

• Ensure compliance of Standard Operating Procedures at multiple partner properties assigned.

• Perform daily quality audits and quality assurance exercises at properties.

• Conduct follow-up with staff to ensure that high standards of quality are maintained consistently. - Liaison between the company and Hotel Partners for all support/communications from both parties.

• Identify key issues and analyse, develop and implement solutions to improve quality at properties.

• Take corrective AND preventive action measures to ensure issues are not repeated at properties.

• Manage guest service recovery activities by resolving issues in a timely and efficient manner to ensure complete guest satisfaction.

• Coordination/follow-up with Hotel partners for support with timely issue resolution. -

• Motivate and develop staff to ensure excellence in quality, service and promote teamwork. -

• Ensure quality guest service by imparting skill-based operational training and adherence of standards by following SOPs.

What are we looking for

• Good communication skills.

• Leadership skills and ability to coordinate with/motivate/enable staff to perform better.

• Good client relationship management skills.

• Good attention to detail.

• At least 4-6 years of similar experience with any of the 5 star hospitality brands

• An entrepreneurial approach towards problem-solving

• Willingness to travel extensively within the assigned territory