Pre-requisites for consideration of candidature:

MBA/MHA from a reputed college/institution

Min. 5-7 years of experience in managing administration for a full unit / multiple units in reputed Fertility Clinic or Day-care Centre or small Hospital

Conversion/Counselling experience of at least 2 years

Should have handled a team of at least 8-10 members and be proficient in training

Key Job Responsibilities:

Revenue Management : Drive revenue through conversion of IVF Packages, diagnostic, OPD procedures, pharmacy, etc. Ensure business targets of conversion and counselling are met, keep a strong vigil on revenue leakage

Cost and Inventory Management

People Management: Manage employee motivation, engagement and retention. Resolve employee grievances and support them in carrying out their roles and responsibilities

Service Excellence : Ensure high PSAT and process time adherence. Proactively resolve patient complaints. Identify the causes behind problems and offer solutions that can help address the problem within the shortest duration

Medical Record Management : Store patient information and records as per protocol: ensure that all information is recorded, stored and shared accurately and safely

Facility Management: Ensure Hygiene and upkeep of the centre as per defined KPI / standards. Make sure that all assets are utilized efficiently, proactively address any equipment break downs

Statutory Compliances: Drive necessary statutory compliances and renewals in a timely manner. Escalate risks to management, if any

Reporting: Prepare and share period reports with senior management

New launch : Support in perfect launch of the centre as per defined SOPs

Vendor management: Manage donor agencies, surrogacy agencies and other external vendors (FB, security, Housekeeping and Laundry) to ensure timely execution and quality of service

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Manager Operations

Job Description

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