Manager, Last Mile Operations

Role & responsibilities:

• Ensures end to end smooth running of station operations for the assigned area/cluster.
• Ensures all the operational SOPs are followed, and timely audit is conducted.
• Monitors Zero Breach across Region in terms of shipments closures within defined TAT.
• Monitors zero missing shipments in terms of Value & Numbers and ensures zero fake updates in the software
• Directly responsible for reduction in cost by monitoring per shipment cost and increase in productivity by maintaining PDD (Promise Delivery Date)
• Responsible for operational budgets (amount allotted to run the DC), cash management (petty cash, OPEX) and fleet management
• Suggests various models for new pin code expansion of new location / cities across cluster and scouts for facilities for the new DCs
• Acts as a people manager and coordinates with HR for FEs salaries, other issues & grievances.
• Takes care of new initiatives like involving 3rd party for the distribution of shipments wherever there are a smaller number of packages
• Monitors security parameters across region and ensures no unlawful activity occurs

• Functional SkillsOperations Management, Data Analysis, Stakeholder Management
• Experience- Relevant experience inLogistics/ Manufacturing industry.
• Behavioural Skills- Good communication and people management, analytical skills, task prioritization and follow-up, Hustler, Go-Getter attitude
• Exposure to work in /Ability to work well ina team environment. Collaborate with internal andexternal stakeholders for business purposes/in order to gain credibility with seniormanagement.