Manager Inside Sales

JOB DESCRIPTION

Position Title: Manager Inside Sales

Reports To: Head Distribution Development, Inside Sales Commercial Excellence ISEA

Role Type: Individual Contribution

Location: Pune

Position Summary

The Head Inside Sales will lead SKF Industrial Indias Inside Sales function to drive profitable revenue growth, customer acquisition, market penetration, and digital selling excellence. The role is responsible for building a high-performing inside sales organization that maximizes customer lifetime value through proactive customer engagement, CRM excellence, and data-driven sales management.

Key Responsibilities

Business Growth

• Deliver annual revenue, margin, and growth targets through the Inside Sales organization.
• Drive customer acquisition, retention, upselling, cross-selling, and dormant customer activation.
• Expand market penetration across industrial segments and improve customer coverage.

Sales Leadership

• Build, lead, coach, and develop a high-performing Inside Sales team.
• Drive a performance culture through clear KPIs, coaching, and capability development.
• Develop succession plans and strengthen sales leadership capabilities.

Sales Excellence

• Establish scalable inside sales processes, CRM discipline, pipeline management, and forecasting.
• Improve lead qualification, conversion rates, opportunity management, and sales productivity.
• Standardize customer engagement, account planning, and sales cadence.

Customer Commercial Excellence

• Strengthen customer relationships through proactive engagement and structured account management.
• Enhance customer experience by ensuring timely follow-up, quotation management, and issue resolution.
• Leverage CRM, analytics, automation, and digital selling tools to improve sales effectiveness.

Business Analytics Collaboration

• Provide accurate sales forecasts, dashboards, and business insights to support decision-making.
• Monitor pipeline health, sales performance, and customer trends to identify growth opportunities.
• Collaborate closely with Field Sales, Distribution Sales, Marketing, Customer Service, Product Management, and Supply Chain to drive business growth.

Key Performance Indicators

• Revenue Margin Achievement
• New Customer Acquisition Customer Retention
• Pipeline Coverage Forecast Accuracy
• Lead-to-Order Opportunity Win Rate
• Customer Engagement Satisfaction
• Team Productivity Capability Development

Education Experience

• Bachelors degree in Engineering; MBA preferred.
• 8 18 years of experience in Industrial B2B Sales, Inside Sales, Business Development, or Commercial Excellence.
• Minimum 5 years of people leadership experience.
• Proven track record of delivering revenue growth and leading high-performing sales teams.
• Experience with CRM platforms (Salesforce, Dynamics 365, SAP CRM, etc.) and digital selling practices preferred.

Key Competencies

• Strategic Sales Leadership
• Business Commercial Acumen
• Customer Relationship Management
• CRM Sales Analytics
• Pipeline Forecast Management
• Digital Selling

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.