Manager I - Procurement Platform Operations & Integration Analyst

Job Title: Procurement Platform Operations Integration Analyst

We are seeking a Procurement Platform Operations Integration Analyst to support, enhance, and scale a modern Procure-to-Pay (P2P) platform. This role focuses on platform operations, production support, system integrations, workflow orchestration, troubleshooting, and intelligent automation initiatives rather than traditional procurement operations.

The ideal candidate will play a key role in supporting an AI-enabled procurement technology ecosystem by ensuring platform stability, resolving operational issues, implementing integrations, and driving continuous improvements.

Key Responsibilities

• Manage day-to-day platform operations and production support.
• Investigate workflow failures, approval bottlenecks, and transaction issues.
• Perform root cause analysis and resolve production incidents.
• Support platform enhancements, upgrades, configurations, and feature releases.
• Ensure platform reliability, performance, and operational excellence.

• Design, configure, support, and troubleshoot integrations between procurement platforms and enterprise applications.
• Build and maintain API-based integrations.
• Support integrations with ERP systems, CLM platforms, cloud applications, AWS services, MuleSoft, GenAI platforms, and third-party SaaS applications.
• Support workflow orchestration and automation initiatives.

• Analyze and resolve issues across procurement workflows, approvals, transactions, and integrations.
• Investigate end-to-end process failures across interconnected enterprise systems.
• Collaborate with business and technical teams to drive timely issue resolution.

• Support operational reporting, data extraction, and platform analytics.
• Assist in monitoring platform performance and identifying improvement opportunities.

• Support AI-enabled workflows, GenAI integrations, and intelligent automation initiatives.
• Contribute to the continuous evolution of AI-driven procurement operations.

Must Have

• 4 8 years of experience supporting enterprise SaaS applications or procurement technology platforms.
• Strong understanding of Procure-to-Pay (P2P) processes and procurement technology ecosystems.
• Experience supporting modern SaaS platforms such as procurement, finance, HR, expense management, or similar enterprise applications.
• Hands-on experience with REST APIs and enterprise system integrations.
• Experience working with integration platforms such as MuleSoft or similar middleware solutions.
• Exposure to cloud platforms such as AWS.
• Strong troubleshooting, production support, and root cause analysis skills.
• Experience investigating workflow failures, approval issues, and transaction processing problems.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to work independently in a fast-paced, evolving environment.

Good to Have

• Experience with procurement platforms such as Coupa or similar P2P solutions.
• Experience integrating ERP systems and Contract Lifecycle Management (CLM) platforms.
• Knowledge of enterprise data platforms such as Snowflake.
• Exposure to AI, GenAI, intelligent automation, or agentic AI technologies.
• Experience with workflow orchestration and process automation.
• Familiarity with financial systems and enterprise procurement ecosystems.
• Experience supporting cloud-native applications and AI-enabled platforms.

Key Competencies