Manager - HRS (L&D)

Role: Manager - HRS (Learning & Development)

Experience: 10+

Location: Trivandrum, Kerala

Skills: People Management skills, Team Handling, L&D, LMS, Shared Services, Learning design, Project management, Stakeholder management.

Key Responsibilities

• Own end-to-end L&D operations across assigned service lines, ensuring stable, scalable, and compliant delivery.
• Lead L&D delivery within a shared services model, meeting defined SLAs, quality standards, productivity and governance requirements.
• Provide strategic and operational leadership across Project Management, Learning Experience Design, Learning Design Services, Talent Management, and Learning Management & Analytics.
• Drive standardisation of L&D processes, service catalogues, operating models, and delivery frameworks across customers and geographies.
• Act as operational SME for digital learning platforms, including Learning Management Systems (LMS), learning experience platforms, and learning analytics tools.
• Establish and sustain strong L&D governance, including SOPs, controls, reporting, audit readiness, and risk management.
• Partner closely with OE HR, Talent, Business, and Learning stakeholders to manage expectations, resolve escalations, and drive continuous service improvement.
• Lead and develop multidisciplinary L&D teams, covering capability building, capacity planning, succession, and engagement.
• Drive continuous improvement, automation, and productivity initiatives across learning delivery, design, and administration.
• Support transitions, scope expansions, and onboarding of new customers, countries, or learning services.
• Use data and analytics to measure learning impact, operational performance, and service outcomes.

This role is expected to demonstrate leadership capabilities, including:

• People Leadership & Development

Leads and develops senior L&D leaders and teams; builds futureready learning capabilities; ensures succession and leadership depth across L&D services.

• Operational Excellence

Owns outcomes for the L&D vertical; ensures stable, standardised, and scalable service delivery with strong governance and controls.

• Customer & Stakeholder Orientation

Manages complex global stakeholder landscapes; balances business needs with shared services efficiency, standardisation, and digital enablement.

• Decision Making & Accountability

Takes accountability for operational decisions, prioritisation, escalations, and risk mitigation across L&D services.

• Change & Continuous Improvement

Drives adoption of standard learning processes, digital platforms, analytics, and automation; supports transformation and future learning models.

• Collaboration & Global Mindset

Works effectively across locations, cultures, and functions within a global L&D operating model.