Manager - Finance (O2C Upstream PMO)

Job Description

Sales Support Operations

• Manage daily sales support activities, including sales order processing, price approvals, customer code creation, and credit deviation management.
• Monitor the sales order book and ensure adherence to defined turnaround times (TAT).
• Provide fast, accurate, and high-quality support to sales teams by resolving queries promptly and ensuring all processes are completed within the stipulated TAT.
• Ensure smooth and efficient execution of order management processes to support business objectives.

Data Analysis & Strategy

• Analyze key operational parameters, including sales order processing, price approvals, customer code creation, and credit deviations, to identify trends and improvement opportunities.
• Translate complex data into actionable insights and improvement plans that enhance order fulfillment efficiency and support overall sales growth.
• Monitor performance metrics and recommend process improvements based on data-driven analysis.

Workflow Automation & Technology Implementation

• Review daily operations to identify repetitive and manual tasks that impact team productivity and efficiency.
• Drive the implementation of AI-based tools and Robotic Process Automation (RPA) solutions to automate repetitive data entry and document processing activities.
• Develop, document, and implement Standard Operating Procedures (SOPs) for all managed processes and activities.
• Partner with cross-functional teams to improve existing systems, workflows, and processes.
• Ensure automation initiatives contribute to faster, smoother, and more accurate order fulfilment.
• Continuously identify and implement process improvement initiatives to enhance operational efficiency, accuracy, and customer satisfaction.