Job Description
Key Objective of the Job:
The key objective of the Territory Collections Manager role is to lead and manage the collection efforts within a specific territory. Responsibilities include optimizing collection processes, achieving collection targets, training and supervising collection agents, maintaining client relationships, and ensuring adherence to regulatory requirements and company policies.
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Key Deliverables:
Collection Activity
- Achieve assigned collection target through CREs assigned to them
- Achieve assigned target on KPA parameters
Customer Relationship
- Maintain constant touch with specific customer groups who are difficult to reach through CREs
- Visit and meet customers
Managing Team
- Manage the team of LREs/CREs/AMRs
- Should align individual work and performance with the broader team to achieve mutual outcomes
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Makes sure self and team adheres to the teams expectations and guidelines, fulfils teams responsibilities and should demonstrate personal commitment to the team.
Document Management
- Ensure all collection documents are submitted correctly and on time
Audit Compliance
- Ensure strict audit compliance as per company norms for self and team
Managing Branch
- Ensure smooth functioning of branch collection without any issues
- Manage the repossession activity of the branch
Vendor Management
- Managing Vendors (Collection agency & Repo agency)
Education Qualification:
Graduate
Specialized job competencies:
Functional Competencies
- Communication
- Negotiation Skill
- Market/Industry Knowledge
- Knowledge of Collection (Policy, Procedures & Scheme)
- Computer and analytical skills
Behavioral Competencies
- Execution Excellence
- Customer Centricity
- People Leadership.
Hiring Parameters:
- Minimum
- years experience in handling commercial vehicle preferably in Bank in/NBFC industry
- Legal Knowledge would be an added advantage
- Should have computer knowledge (MS Excel, PowerPoint, Word)