Manager - Client Servicing

About the Role

The Client Service Manager is responsible for leading end-to-end client engagement, ensuring seamless delivery of high-impact corporate events, and driving long-term strategic relationships. This role acts as the primary liaison between clients, internal teams, and external partners to execute events that meet business objectives and exceed expectations.

Key Responsibilities:

• Manage and strengthen relationships with key corporate clients.

• Understand client needs and provide tailored event solutions.

• Lead planning and strategy for conferences, launches, and corporate events.

• Oversee end-to-end event execution with internal teams and vendors.

• Prepare budgets, track costs, and ensure timely billing.

• Guide and mentor junior team members for smooth project delivery.

• Maintain reports, documentation, and present post-event analysis.

• Identify upselling opportunities and support business development.

Requirements:

• Bachelor s degree in Marketing, Event Management, Mass Communication, or a related field.

• 5-8 years of experience in client servicing or account management in events, experiential marketing, or advertising.

• Proven experience handling large-scale corporate events and major client accounts.

• Strong communication, negotiation, and interpersonal abilities.

• Excellent project and time management skills.

• Good understanding of event production and logistics.

• Problem-solving mindset with client-first approach.

• Ability to multitask and work under pressure.

• Proficiency in PowerPoint, Excel, and project management tools.