Title: Manager Business Analyst

Department: Engagement and Orchestration Value Stream

Location: Gurgaon, India

Reports To: Senior Manager Business Analysis

About your team

With a global presence across more than 25 locations around the world, Fidelity International provides investment services and retirement expertise to everyone from central banks and financial institutions to wealth managers and private individuals. The goal of the Global Platform Solutions team is to build a profitable $500bn business by becoming the partner of choice for all an individuals and familys financial needs.

About your role

As a Business Analyst within the Engagement and Orchestration Value Stream, you will play a pivotal role in bridging strategic objectives with technical delivery. You will lead complex analysis initiatives, ensuring requirements are captured, documented, and implemented effectively across Client Services, Customer Care, Guidance, and Advice systems. You will also play an important role in strategic objectives of building orchestration and decisioning from interactions spanning inbound and outbound communication, engagement tooling, consent technology, martech products and platforms enabling client interaction experience. This role consists of hands-on business analysis responsibilities, including mentoring junior analysts and driving best practices. You will collaborate closely with product owners, technology teams, and stakeholders across FIL Platforms to deliver solutions that enhance customer experience and operational efficiency.

Key Responsibilities

Manage end-to-end business analysis for medium-to-large projects, ensuring alignment with business objectives and technical feasibility.
Facilitate workshops, interviews, and reviews to elicit and validate requirements, acting as a trusted advisor to business and technology stakeholders.
Translate business needs into detailed user stories and acceptance criteria using tools such as JIRA and Confluence, maintaining clear traceability throughout the lifecycle.
Identify opportunities for process optimisation and automation, supporting re-engineering initiatives to improve efficiency and customer outcomes.
Work closely with development teams to understand system integrations, APIs, and architectural considerations, ensuring requirements are technically sound.
Contribute to the development and enforcement of standardised BA methodologies, templates, and best practices within the capability.
Provide guidance and coaching to junior analysts, fostering a culture of continuous learning and professional development.
Assess upstream and downstream impacts of proposed changes across systems and capabilities, ensuring holistic solutions.
Ensure all requirements adhere to data privacy, security, and regulatory frameworks.
Partner with other GPS capabilities to identify dependencies and deliver integrated solutions.
Stay informed on industry trends, emerging technologies, and innovative practices to enhance BA effectiveness.

Essential Skills / Experience

58 years of business analysis experience, including exposure to complex projects and stakeholder management.
Strong ability to analyse business processes, identify gaps, and propose solutions.
Excellent written and verbal communication skills to engage effectively with technical and non-technical stakeholders.
Demonstrated ability to lead analysis workstreams and mentor junior team members.
Understanding of APIs, system integrations, and agile development practices; familiarity with CI/CD concepts is a plus.
Hands-on experience with JIRA, Confluence, and Microsoft Office; SQL skills for data validation and analysis.
Solid understanding of agile frameworks (Scrum, Kanban) and experience working in iterative delivery environments.
Ability to handle complexity, prioritise tasks, and deliver results under pressure.
Strong business awareness and commitment to delivering solutions that enhance client experience.
Comfortable working in a dynamic, fast-paced environment with geographically dispersed teams.

About you

Enthusiasm for an agile approach to development.
Delivery and results focused.
A desire to do things the right way whilst remaining delivery focused.
Ability to handle multiple assignments concurrently.
Innovative and enthusiastic about business/financial domain.
Strong customer awareness and business focus.
Motivated, flexible and with a can do approach.
Disciplined and conscientious approach.
Ability to handle complex and challenging analysis and be able to define a suitable approach to handle the complexity.
Ability to understand complex integrated enterprise systems.
Ability to prioritise work and deliver results.
Keen to learn and develop proficiency.
Ability to thrive in a rapidly changing and expanding environment.
Strong desire to continually expand knowledge and learn new skills.

Manager Business Analyst

Job Description

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