Manager - Business Analysis

We are looking for a powerhouse Airline Domain Expert to act as the primary functional authority across our end-to-end airline technology stack. You will bridge the gap between Passenger Service Systems (PSS) and Technical Operations (Maintenance MRO). Your mission is to ensure that our digital solutions are grounded in the complex realities of flight operations, regulatory compliance, and fleet reliability to drive a frictionless experience for both the airline and its passengers.

Key Responsibilities

Functional Orchestration: Serve as the Subject Matter Expert (SME) for the "Concept-to-Intake" phase, translating complex business needs into high-fidelity functional requirements.

PSS Strategy: Provide deep insights into Passenger Service Systems (Reservations, Ticketing, Inventory, and Departure Control), ensuring seamless integration with downstream operations.

Tech Ops MRO Oversight: Lead the functional design for Aircraft Maintenance and MRO (Maintenance, Repair, and Overhaul) systems. You must understand the data flow between flight logs, part inventory, and hangar scheduling.

Cross-Domain Integration: Identify the "hidden" touchpoints between PSS and MROsuch as how aircraft swaps due to unscheduled maintenance impact passenger re-accommodation and seat maps.

Regulatory Compliance: Ensure all solution designs adhere to FAA/EASA standards and industry-mandated safety protocols.

Stakeholder Bridge: Act as the primary liaison between Neurealms engineering Pods and Frontiers business leads (Ops, Maintenance, and Product).

Required Domain Expertise

Commercial (PSS): Proven experience with major PSS platforms (e.g., Navitaire, Sabre, Amadeus, or IBS iFly). Knowledge of IATA standards (ONE Order, NDC) is a significant advantage.

Operations: Deep understanding of Flight Operations, Crew Management, and Ground Handling.

Maintenance MRO: Extensive knowledge of Maintenance Program Management, Engineering, Line/Base Maintenance, and Supply Chain/Logistics for aircraft parts.

Systems Fluency: Familiarity with MRO software (e.g., AMOS, TRAX, Maintenix) and how they interface with airline operational databases.

Qualifications Experience

Experience: 12+ years in the airline industry, with at least 5 years in a consulting or functional leadership role within IT projects.

Certifications (Preferred): IATA Airline Management, FAA Airframe Powerplant (AP) license, or specialized PSS certifications.

Agile Mindset: Experience working within an Agile Pod structure and familiarity with tools like Jira/Confluence.

Analytical Skills: Ability to analyze "Cost of Delay" and "Aircraft AOG (Aircraft on Ground)" impacts to prioritize development backlogs.