Manager, Analytics & Metrics

Manager, Analytics Metrics Mastercard Data Services, the professional services arm of Mastercard Worldwide, provides payments-focused consulting, marketing, platforms, information, loyalty and risk management services to financial institutions, retailers, and governments worldwide. The Data Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile tea is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test Learn experimentation, and data-driven information and risk management services.
As part of the Data Services Operational Excellence team, the successful candidate will drive world-class operations at the core of all product development, delivery, and support. They will support the development of a comprehensive operations strategy with a focus towards achieving operational scale for future growth by improving quality and efficiency across Data Services.
Role
Manage the overall coordination, status reporting, financials, schedules, and stability of project-oriented work efforts, ensures that project goals and objectives are met within agreed upon time, scope and resource requirements
Develop detailed project plans and manages all implementation processes within budget constraints
Take a lead position in complex initiatives of strategic importance (e.g., cross functional/ cross geographies)
Develop compliance methodologies, including the creation of project metrics and charters, and risk mitigation and communication strategies. Establishes function metrics for measuring and tracking customer satisfaction
Act as trusted business partner and project management advisor for project managers, consulting on escalations and advising on methodologies
Ensure project objectives are met within agreed upon time, scope, and resources required
Communicate project updates to key stakeholders including senior leadership
Create KPIs to measure project success
Consult on new products, processes, or standards that support the business
Lead change planning and execution across several initiatives within D S
Identify what is changing and communicate the what''s in if me
Conduct change impact assessments, build change plan, highlight gaps, manage change needs
Build a support model to address gaps, monitor progress, and track SLAs
Manage communications, provide updates, and conduct readiness assessments
Prepare training needs analysis, define business readiness criteria, gain readiness signoffs, manage cut overs, and go live plans
Create communication and messaging to internal external stakeholders
Partner with project manager to deliver the initiative
Think innovatively, challenge status quo, reinforce change, advocate for change
Identify changes key processes, manage changes, and communicate as needed
All about you:
A PMP and/or a change management certification preferred
A Bachelors Degree in Business, Finance, or related discipline. Masters Degree preferred.
Business relationship leader responsible for overall relationship and deliverables across all projects
Experience determining key business opportunities to lead technology projects
Experience driving large scale strategic transformations through program and change management
Experience in leading large global projects including selecting talent and planning/allocating resources across multiple geographies and functions
Experience forecasting needs, developing strategy, and setting goals for a function
Extensive experience motivating team members and coaching them through career milestones and progression
Extensive experience delivering presentations that require critical decision making from senior leadership and have significant change management implications
Has experience leading global projects and programs across multiple geographies and functions
Business relationship leader responsible for overall relationship and deliverables across all projects
Experience working in cross-functional and large projects
Adherence to forecast budgets, developing strategy and setting goals for a business function
Demonstrated success building relationships and delivering results on key strategic initiatives
Experience delivering presentations and engaging with senior leadership

• Abide by Mastercards security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercards guidelines.