Major Incident Manager (MIM)

Job Title: Major Incident Manager (MIM)

Work Type: Permanent

Job Summary

The Global Operations Incident Management Consultant role manages and tracks, from detection to prioritisation and restoration service impacting and Security incidents. The role is the focal point for Technology, Security and Business Communication during the life of a Major Incident or Situation Management Incident.

Responsibilities

• Monitoring critical systems for impacts, performance degradation, risk events, or abnormal service performance.
• Detecting, prioritising and coordinating the restoration of service impacting incidents.
• Facilitating response to major Security incidents including but not limited to Data Breach, Cyber event, Fraud.
• Manage executive/stakeholder communications and engagement of business continuity processes for large scale and pervasive technology/security incidents (both written and verbal communications required).
• Tracking of high-risk change to ensure:
  • Changes do not collide with unexpected active incidents within the Technology environment.
  • GOC can identify when impact to services are the result of planned change.
  • Changes resulting in unplanned impacts can be quickly isolated to service leading to faster restoration.
• Provide incident management support and guidance when changes dont track to plan.
• Owns the accountability for identifying, coordinating and restoring service following incidents and/or events causing degrading service.
• Technically directing other team members during ongoing incidents.
• Centralised communications relating to service outages/impacts.
• Supporting the safe implementation of high-risk change within the Global Operations Centre.

What Will You Bring

• Solid understanding of IT Security principles and major incident response.
• Strong communication (written and verbal) and leadership skills
• Ready for 247 environment & work from office
• Overall 15+ years of extensive experience into Incident & major incident management

• Extensive experience in large-scale, complex systems including operational experience across a large organisation
• Proven experience in IT coupled with ITIL certification
• Familiarity with NIST Incident Handling techniques.
• Experience in management of Technology and Security Major Incidents
• Experience in engaging and influencing multiple levels of stakeholders

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.