Experience
2 - 6 yrs
Salary (CTC)
₹6L - ₹15L
Job Location
Pune, India
Vacancy
1
Designation
Major Incident Manager
Job Type
Not specified
Job Description
Job Title
Major Incident Manager
Experience
03 to 6 Years
Job Location
- Pune
- Nagpur
- Bhubaneswar
- Work From Home (Remote)
- Hybrid (Based on Business Requirement)
Employment Type
Full-Time
Company Overview
TAPBOTIC AI PRIVATE LIMITED is a technology-driven organization delivering AI, Cloud, IT Infrastructure, DevOps, and Digital Transformation solutions. We are looking for talented professionals to join our growing Incident Management team.
Job Responsibilities
- Manage P1/P2 Major Incidents from start to closure.
- Coordinate bridge calls with Application, Infrastructure, Network, Cloud, Database, and Security teams.
- Ensure business-critical services are restored within SLA.
- Provide timely communication to customers and leadership.
- Drive Root Cause Analysis (RCA) and Problem Management activities.
- Prepare incident reports and executive summaries.
- Monitor ServiceNow tickets and ensure SLA compliance.
- Participate in 247 on-call rotation when required.
- Work closely with Change, Problem, and Service Delivery teams.
Required Skills
- Major Incident Management
- ITIL Foundation
- ServiceNow
- Production Support
- Windows & Linux
- AWS / Azure
- Networking
- Splunk / Dynatrace / Grafana
- Stakeholder Management
- Excellent Communication Skills
Experience
- 36 years in Major Incident Management or Production Support.
- Experience in Banking, Healthcare, Telecom, Manufacturing, or IT Services is preferred.
Qualification
- B.E./B.Tech/MCA/BCA or equivalent.
- ITIL Foundation Certification preferred.
Work Model
- Remote (Work From Home)
- Hybrid (Pune, Nagpur, Bhubaneswar)
- Flexible Shift / Rotational Shift
Salary
- 8 LPA – 15 LPA (Based on Experience)
No Referrers Available
There are currently no referrers available for this job. You can still apply, will let you know once there is any referrer available.