Major Incident Management Professional ( Independent Contractor)

MIM (Major Incident management)

(3-6months Contract)

Key Responsibilities

• Lead and coordinate response activities for major incidents to ensure timely resolution and minimal business impact.
• Facilitate bridge calls / war rooms to bring together technical teams, vendors, and stakeholders.
• Ensure clear and consistent communication to senior management, affected users, and support teams throughout the incident.
• Drive incident triage, escalation, and prioritization to restore service quickly.
• Collaborate with resolver teams to identify root cause and implement fixes or workarounds.
• Prepare and deliver Major Incident Reports (MIRs) and Post-Incident Reviews (PIRs).
• Ensure incidents are properly documented and closed with complete and accurate information.
• Identify opportunities for process improvement and contribute to the development of MIM procedures, runbooks, and playbooks.
• Maintain close relationships with Problem Management and Change Management teams to prevent recurrence.
• Participate in on-call rotations or after-hours incident management as required.

1) it is 24*7 support

2)We have the project requirement is for 3-6months, to start off

3)We are looking for people with up to 5years experience.

Location-Remote(PAN ),Delhi NCR,Bengaluru,Chennai,Pune,Kolkata,Ahmedabad, Mumbai, Hyderabad