Major Incident Management (ITIL) | Hyderabad/Chennai | Hybrid

We are hiring an experienced Major Incident Management Professional to join our team.

Location: Hyderabad & Chennai
Work Mode: Hybrid (3 Days/Week)
Shift: 24x7 Rotational Shifts

Key Responsibilities

• Manage and coordinate P1/P2 major incidents across production environments.
• Lead incident bridge calls and drive timely service restoration.
• Perform Root Cause Analysis (RCA) and implement preventive actions.
• Handle Problem Management and Change Management activities.
• Participate in CAB meetings and ensure change governance.
• Collaborate with cross-functional teams to improve application availability.
• Follow ITIL best practices for Incident, Problem, and Change Management.

Required Skills

• Major Incident Management
• Problem Management
• Change Management
• ITIL Foundation Certification (Mandatory)
• Production Support / IT Operations
• Root Cause Analysis (RCA)
• ServiceNow / Remedy / Jira
• Strong communication and stakeholder management skills

Qualifications

• Bachelor's degree
• 2+ years of relevant experience
• Ability to work in 24x7 rotational shifts