Job Description
We are hiring an experienced Major Incident Management Professional to join our team.
Location: Hyderabad & Chennai
Work Mode: Hybrid (3 Days/Week)
Shift: 24x7 Rotational Shifts
Key Responsibilities
Manage and coordinate P1/P2 major incidents across production environments.
Lead incident bridge calls and drive timely service restoration.
Perform Root Cause Analysis (RCA) and implement preventive actions.
Handle Problem Management and Change Management activities.
Participate in CAB meetings and ensure change governance.
Collaborate with cross-functional teams to improve application availability.
Follow ITIL best practices for Incident, Problem, and Change Management.
Required Skills
Major Incident Management
Problem Management
Change Management
ITIL Foundation Certification (Mandatory)
Production Support / IT Operations
Root Cause Analysis (RCA)
ServiceNow / Remedy / Jira
Strong communication and stakeholder management skills
Qualifications
Bachelor's degree
2+ years of relevant experience
Ability to work in 24x7 rotational shifts
No Referrers Available
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