Maconomy Support Analyst

The Role

Join Kyndryl as an Maconomy Support Analyst and become a catalyst for innovation and transformation. In this role, youll be at the forefront of driving change and enabling our customers to harness the power of technology to achieve their wildest ambitions. From revolutionizing healthcare to shaping the future of finance, youll collaborate with a diverse range of industries, tailoring cutting-edge solutions to meet each customer's unique needs.

As a Maconomy Support Analyst, youll forge strong functional understanding of Deltek Maconomy Financials. Hands on exposure to one or more of the following Maconomy modules: Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL). Fixed Assets (FA), Human Resources / Employees, Sales Orders, Timesheets Expenses, Contract Management Subscriptions, Reporting Banking. Provide L2/L3 technical support for Deltek Maconomy ERP. Diagnose and resolve application, batch, interface, and data integrity issues. Perform root cause analysis (RCA) and drive permanent remediation. Operate within ServiceNow ITSM processes for incidents and requests. Ensure adherence to SLAs and XLAs aligned to governance. Ability to assess issue severity and determine appropriate escalation paths. Experience owning incidents end to end until resolution. Ability to validate transactional data related to AP, AR, GL, and projects. Familiarity with Maconomy reporting outputs and reconciliation activities. Awareness of upstream and downstream data dependencies.

Collaboration will be your cornerstone as you work closely with application architects and development staff to bring your visions to life. Your keen eye for detail will shine as you analyze requirements, meticulously plan design and implementation work, all while adhering to time, cost, and quality targets. You'll consult with customers on compatibility challenges, such as hardware and operating system considerations, data conversion processes, and training requirements, offering them holistic solutions that align seamlessly with their budgets.

In this fast-paced environment, you'll have the exhilarating responsibility of helping customers choose between multiple applications, including packaged solutions. Our consultants are restless for innovation. They are at the edge of technology, changing the way our customers implement business solutions, so if you're a problem-solver, an innovative thinker, and a self-starter with a passion for high impact assignments which align technology to business outcomes, then we want to hear from you!

Who You Are

Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused, someone who prioritizes customer success in their work. And finally, you're open and borderless, naturally inclusive in how you work with others.

Required Skills and Experience

Preferred Skills and Experience

Master Degree Any relevant Certifications