Experience
3 - 7 yrs
Job Location
Not specified
Vacancy
1
Designation
Customer Success Team Lead
Job Type
ONSITE
Job Description
Line LeadLocation: Mandideep, Madhya Pradesh , India
Position Title: Line Lead
Production Line Lead Tetra Pak Syrup (Chocolate Syrup and Allied Varieties)
Top 5 Core Responsibilities / Outcomes Expected
- Safety, food safety compliance:Ensure strict adherence to EHS, GMP, allergen/chemical controls, permit-to-work and safe operating procedures; drive zero harm and strong audit readiness.
- Deliver production plan (SQDC):Execute daily/weekly plan for Tetra Pak and syrup lines (including changeovers) to meet output, service level, yield and cost targets; balance manpower and line loading.
- Quality assurance in operations:Ensure in-process controls, CCP/OPRP checks, packaging integrity and traceability are followed; quick containment and escalation for deviations/non-conformances.
- Equipment reliability performance (AM ownership):Own line efficiency (OEE), losses and breakdown reduction through Autonomous Maintenance execution (CL/CIL, DH, BDE), centerlining/setting standards, tagging closure discipline, spares coordination and effective vendor/engineering interface.
- People leadership shift governance:Lead shift in-charges, staff and workers through tier meetings, communication, coaching, discipline, training and multi-skilling; maintain high standards of housekeeping and 5S.
Other Applicable Scope Defining Dimensions
Area/Lines covered:
Multiple manufacturing lines (Tetra Pak L/M/J/K and syrup lines Hilda line sachet line) with common blending/processing interfaces. Operating rhythm:
24x7 shift operations; daily tier reviews Tier-0/1/2/3 and performance reporting. Cross-functional interfaces:
QA/QC, QRC/MSS, Process, Reliability/Engineering, Utilities, Stores RM/PM, WH/Logistics, HR/Admin, Projects/Infra and vendors. Key decisions controls:
Prioritization during line constraints/breakdowns, approval of changeover readiness, first-off/last-off verification, and release/hold coordination with QA. Improvement scope:
RMPM consumption monitoring and weekly monthly reconciliation, Loss elimination, manpower productivity, digitalization Power Apps for CL/CIL/DH/BDE and tier meetings, and participation/ownership of CAPEX/validation trials QUALIFICATIONS
Knowledge, Skills Abilities:
Technical/Process knowledge:
Beverage and syrup processing fundamentals mixing/blending, heating/cooling, homogenization where applicable, CIP/SIP concepts, Tetra Pak filling basics, secondary packing, coding and vision rejection principles. Quality systems:
GMP, HACCP/CCP awareness, traceability, hold/release process, sampling and in-process control discipline; strong understanding of hygiene and contamination prevention. Maintenance reliability:
Understanding of line components, critical spares, lubrication, basic troubleshooting, and AM pillar practices CL/CIL, DH, BDE with loss-tree thinking OEE, breakdown, speed, defects. AM/TPM capability:
Ability to drive AM Step-0/1 activities, sustain CL/CIL standards, run AM events/kaizens, coach operators on basic conditions, and track loss elimination through tier governance. Leadership communication:
Shift leadership, coaching and feedback, conflict handling, effective escalation, and strong collaboration with stakeholders. Analytical systems skills:
Data-driven problem solving RCA 5-Why Fishbone, basic TPM/Lean tools, reporting, and comfort with digital tools Power Apps/Excel for governance and compliance. Lead internal and External Audits for Safety, Quality and System compliance effectively.
Education Experience:
Diploma / B.E. / B.Tech in Mechanical, Electrical, Instrumentation, Chemical, Dairy/Food Technology or equivalent.
Preferred Certifications/awareness in Food Safety GMP/HACCP, TPM/Lean, and basic EHS.
3-7 years of experience in FMCG/Food manufacturing with at least 1-2 years in a shift/line handling role.
Hands-on experience on packaging/processing lines including Tetra Pak filling, secondary packing, coding/vision rejection; syrup filling/secondary packing.
Exposure to changeover management, start-up/shutdown, line clearance and in-process quality controls.
Practical involvement in AM/TPM activities CL/CIL, DH tagging closure, BDE, OEE loss analysis and coordination with maintenance/reliability.
Preferred: Experience supporting audits GMP/HACCP validation/trials, and basic troubleshooting/root cause analysis.
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