Liaison Officer - Study Abroad

About the company:

At StudyIn, we believe that the right guidance has the power to change lives. As the worlds most trusted higher education specialist, weve helped over 1.3 million students access study opportunities since 2006, placing them at top universities across the UK, USA, Canada, Australia, New Zealand, Ireland, and Dubai. Our global team of 500+ professionals spans 40+ countries worldwide, offering expert counselling, admissions support, visa guidance, and university partnerships.

Key Responsibilities:

University Agent Portal Management:

Handling the university agent portals for institutions in the UK, Ireland, and Canada to facilitate

student applications, admissions, and enrolments.

Ensuring timely and accurate data entry into the portals, aligning with institutional

requirements.

CRM Updates and Information Sharing:

Ensuring that all student admission decisions are updated in the Customer Relationship

Management (CRM) system.

Promptly sharing updated decisions with counsellors to keep them informed of application progress.

University Coordination:

Engaging with university representatives via email and phone to obtain student admission decisions, updates, and necessary clarifications.

Ensuring smooth communication between StudyIn universities, and students.

Data Management and Compliance:

Handling critical spreadsheets received directly from universities and ensuring comprehensive data collation regarding student enrolment, deferments, online registration, pending decisions, and compliance checklists.

Maintaining detailed records on CAS Shield Checklist, Pre-CAS Interviews, Refund Requests, Visa Processing Status, and Pending Documentation to ensure accurate tracking.

Counsellor and Consultant Coordination:

Collaborating with counsellors and consultants to track and update the status of their students applications.

Providing regular updates to ensure timely actions are taken for pending cases.

Student Interview Coordination:

Conducting interviews for students applying through Studyin partner institutions, ensuring they meet admission requirements.

Authority Board Management:

Managing the Authority Board to accurately tag and track direct students who apply through Studyin, ensuring proper allocation and documentation.

University Communication and Query Resolution:

Proactively engaging with universities via phone and email to address student inquiries, resolve application discrepancies, and expedite pending admissions.

Application Review and Error Rectification:

Identifying and rectifying errors in student applications to ensure compliance with university guidelines and prevent processing delays.

Deadline and Contact Database Maintenance:

Maintaining an up-to-date record of university deadlines, key university contacts, and the deferment process to facilitate streamlined application management.

Open Program Sheet for Canadian Universities:

Keeping an updated Open Program Sheet for Canadian universities, ensuring that students and counsellors have access to the latest available course options.

About the Candidate (including required competencies)

• Good communication and Writing skills.
• 2-4 years of experience in managing partners & clients.
• Able to fill the UK University applications.
• Should have knowledge of the admission requirements for universities.

Requirements & Qualification

• Knowledge of International Education Systems
• Knowledge of handling Multiple email accounts
• Communication Skills Required
• Adaptability and Continuous Learning
• Ethical Judgement.