Level 3 Identity Protection Engineer

The Level 3 Identity Protection Engineer will have a deep expertise in PAM, PKI, and CyberArk. This role required advanced troubleshooting skills, solution design capabilities, and the ability to lead and support enterprise operations. The ideal candidate will possess working knowledge of Splunk for Identity Protection analysis. The role focuses on providing escalation support leading complex change implementation and ensuring Identity Protection service quality in a large scale multi site

Key Responsibilities

Act as the final point of escalation for critical high-impact incidents that L1 and L2 teams cannot resolve

Manage Identity Protection architecture in a complex enterprise environment

Responsible for managing action and future requests, including automation initiatives

Serve as technical SME for all Identity Protection-related initiatives.

Lead advance trouble shooting and root cause analysis for Identity Protection-related incidents.

Integrated Identity Protection logging with Splunk for analytics ing and compliance reporting

Provide technical leadership to Level 1 and Level 2 teams, including mentoring and knowledge transfer

Collaborate with Identity Protection teams for seamless end-to-end solutions.

Drive improvements in access control performance and user experience across Identity deployments

Participate in change management risk assessment and stakeholder communication

Maintain technical documentation, solution design, and runbooks in alignment with compliant standards

Resources should take care of the RCA design action plans for daily operations and help in the resolution

Manage and prioritize the future or upcoming requests. They should be able to present their POV regarding the upcoming changes

Required Skills Experience

• Expertise in minimum with PAM, CYBERARK API, REST PKI, MICROSFFT ADCS POWERSHELL CUSTOM CONNECTORS, Infrastructure as Code, and Azure Devops
• Strong mindset and understanding of identity security framework
• Proven track record overseeing Identity Protection solutions, PKI, Microsoft CLM Certificate LifeCycleManagement, MIP, Microsoft Information Protection, CrowdStrike ITDR, PAM, CyberArk Custom Connectors, and Infrastructure as code API Rest
• Splunk Service now
• Experience in multisite or international is highly desirable
• Experience in a complex environment
• Troubleshooting root cause analysis
• L2 skills minimum with ACTIVE DIRECTORY ENTRAINED Infrastructure as Code AzureDevops

Key Competencies

• Strong leadership and mentoring abilities
• Strategic thinking and problem-solving approach
• Excellent client communication and governance reporting
• Ability to manage multiple complex projects concurrently

Certifications Qualifications

Bachelors Masters degree in Computer Science IT or related field

Any of the following certifications: Certification SC100, SC300, CyberArk Sentry