Learning Operations Senior Analyst

Skill required: Talent Development - Learning Delivery Operations


Designation: Learning Operations Senior Analyst


Qualifications:Any Graduation


Years of Experience:5 to 8 years


What would you do? The Virtual Event Moderator plays a key role in supporting the delivery of smooth and engaging virtual learning sessions and events. This individual acts as a behind-the-scenes coordinator and technical host, ensuring presenters, facilitators, and participants experience a seamless, distraction-free event.The Moderator supports event setup, manages platform tools (e.g., breakout rooms, polling), monitors chat and participant activity, and ensures accurate attendance tracking and reporting. This role requires strong attention to detail, comfort with virtual tools, and the ability to manage multiple session elements in real-time.Talent Development involves creating and implementing programs to enhance employees skills and career growth. This includes training, mentoring, and performance management. The goal is to help employees reach their full potential and contribute effectively to the organization. Responsibilities also include identifying skill gaps and developing strategies to address them. This role is essential for fostering a skilled and motivated workforce.Ensure successful delivery of learning solutions and review their effectiveness and applicability.


What are we looking for? Qualifications:

Bachelor??s degree or equivalent education

Minimum 3 years of professional experience in a client service or support role

Minimum 3-4+ years of experience supporting virtual events or learning sessions________________________________________Experience:

Familiarity with virtual delivery platforms and tools (e.g., Microsoft Teams, Zoom, WebEx, Adobe Connect, etc.)

Experience using polling, breakout room features, and engagement tools

Understanding of basic LMS functionality and attendance trackingProfessional Competencies:

Excellent organizational and multi-tasking skills

High attention to detail and data accuracy

Clear and professional communication skills

Customer service orientation and strong interpersonal skills

Ability to work independently and handle live event pressure

Culturally aware and comfortable working with global teams

Flexible to operate in a 24x5 rotational shift model


Roles and Responsibilities:

Key Responsibilities:Session Setup and Technical Coordination

Support the setup and execution of virtual events, including platform configuration, content readiness, and connectivity checks

Participate in rehearsal sessions and pre-session checks with facilitators or speakers to ensure smooth delivery

Upload and manage content during live sessions (e.g., presentations, videos, links)Live Event Moderation

Launch and manage breakout rooms, polls, quizzes, games, and other interactive elements during sessions

Monitor and moderate chat and Q&A, flagging issues or questions to the facilitator as needed

Track and record attendance during sessions, ensuring participant engagement is monitoredSession Follow-up and Reporting

Update attendance in the learning management system (LMS) or other tracking tools post-event

Distribute session materials and resources to participants as required

Escalate technical issues or recurring session concerns to leads or support teams

Contribute to post-session reporting or feedback collection if applicable________________________________________Professional Competencies:

Excellent organizational and multi-tasking skills

High attention to detail and data accuracy

Clear and professional communication skills

Customer service orientation and strong interpersonal skills

Ability to work independently and handle live event pressure

Culturally aware and comfortable working with global teams

Flexible to operate in a 24x5 rotational shift model


Qualification Any Graduation