Learning And Development Manager

Job Title: Manager Learning & Development (L&D)

Location: Noida

Experience: 12 to 18 Years

Industry: IT Services / SaaS / Software

About the Role

We are looking for an experienced Manager Learning & Development to lead enterprise-wide learning strategy, competency development, leadership capability building, certification programs, and organizational development initiatives.

This is a strategic leadership role responsible for creating a future-ready workforce by aligning learning initiatives with business goals, technical capability development, project readiness, and employee growth.

Approximately 20% of the role will focus on designing and driving Behavioural, Managerial, and Leadership Development Programs across different employee levels.

Key Responsibilities

• Develop and execute enterprise L&D strategy aligned with business priorities.
• Conduct Training Needs Analysis (TNA/TNI) and competency gap assessments.
• Build and manage competency frameworks, role-based skill matrices, and learning pathways.
• Design and drive Individual Development Plans (IDPs).
• Lead Behavioural, Managerial, and Leadership Development programs.
• Drive technical learning, certification, and capability-building initiatives.
• Support ServiceNow-focused learning and certification programs.
• Design onboarding, bootcamps, project readiness, and role-based learning journeys.
• Measure learning effectiveness using analytics, dashboards, assessments, and Kirkpatrick methodology.
• Leverage AI tools for content creation, assessments, personalization, and reporting.
• Collaborate with business leaders, HR, technical SMEs, and external vendors.

Must Have

12+ years in Learning & Development / Talent Development / Organizational Development

IT Services / SaaS / Software industry experience

Enterprise L&D strategy ownership

Training Needs Analysis (TNA/TNI)

Competency Frameworks & Skill Matrices

Individual Development Plans (IDPs)

Behavioural & Leadership Development

Managerial Capability Building

Technical Learning & Certification Programs

Learning Analytics & Effectiveness Measurement

LMS Administration & Reporting

Senior Stakeholder Management

AI-enabled learning tools

Preferred

• Exposure to ServiceNow ecosystem
• Experience working with technical certification programs
• Strong facilitation and consulting skills

Ideal Candidate

We're looking for professionals who have successfully led enterprise L&D initiativesnot just delivered training.

Candidates with experience in competency management, leadership development, technical capability building, certification governance, learning analytics, and strategic stakeholder management will be highly preferred.