Lead - IT & Data

This role is responsible for leading and managing the organization s information technology function, ensuring stable, secure and scalable IT systems that support business operations and strategic growth. This role owns the delivery and governance of enterprise platforms, cloud infrastructure, cybersecurity and IT service management.

10+ years of progressive IT experience with strong expertise in enterprise systems, cloud platforms, and application development.

Education

• M.Tech / MCA / M.Sc (Computer Science, Information Technology, or equivalent)

KEY RESPONSIBILITIES

Enterprise Systems Management

• Own and manage enterprise platforms including SAP, Salesforce, and related enterprise applications.
• Ensure system availability, performance, security, and scalability across core business systems.
• Oversee integrations, APIs, middleware, and data flows between SAP, Salesforce, and other platforms.
• Partner with business stakeholders to drive system enhancements and roadmap planning.

Local Development Team Leadership

• Lead and manage the local application development team , providing technical guidance, delivery oversight, and performance management.
• Plan and prioritize development work aligned with business objectives and system roadmaps.
• Ensure adherence to coding standards, security practices, documentation, and quality benchmarks.
• Promote agile and DevOps practices to ensure timely, reliable delivery of solutions.
• Coordinate development activities with external vendors and system integrators when required.

Cloud Platforms & Infrastructure

• Manage and optimize Microsoft 365 and Microsoft Azure environments, including identity, access, security, and collaboration services.
• Oversee cloud governance, security posture, and cost optimization.
• Ensure secure and reliable system access for both remote and office based users.

IT Operations & Service Management

• Lead IT operations covering infrastructure, applications, and end user support.
• Establish and maintain ITIL based processes for incident, change, and problem management.
• Ensure effective use of ticketing systems and SLA driven support.
• Drive continuous improvement in service quality and operational efficiency.

Information Security & Data Governance

• Implement and enforce cybersecurity controls, policies, and risk management practices.
• Ensure compliance with data protection and privacy regulations (e.g., GDPR and local data laws).
• Safeguard enterprise, employee, and customer data across all platforms.
• Support information security frameworks and audits, including ISO 27001 initiatives where applicable.

Vendor & Partner Management

• Manage IT vendors, cloud providers, system integrators, and development partners.
• Negotiate contracts, SLAs, and renewals to ensure value and service quality.
• Evaluate new technologies and platforms for enterprise adoption.

Cross Functional Collaboration

• Work closely with Finance, HR, Sales, Operations, and Leadership teams to align IT and development initiatives with business priorities.
• Support IT budgeting, forecasting, and cost control.
• Oversee or support ETL and data integration processes for enterprise reporting and analytics.