Lead II - Business Analysis

UST is seeking a highly analytical Senior Business Analyst with strong problem-solving and solution design capabilities. The ideal candidate will possess deep experience translating complex business challenges into practical technology and process solutions, while demonstrating independent decision-making and strategic thinking.

This role requires a professional who can work autonomously, challenge assumptions, think beyond existing processes, and provide well-reasoned recommendations. Experience within the insurance domain, particularly underwriting operations and workflows, is highly desirable.

• Analyze complex business problems and identify scalable, business-driven solutions.
• Partner with stakeholders to understand challenges, evaluate options, and recommend optimal approaches.
• Apply critical thinking and root cause analysis to address business and operational issues.
• Drive solution discussions and influence business decisions through data and insights.

• Elicit, analyze, and refine business requirements for complex initiatives.
• Develop high-quality user stories, business rules, process models, and acceptance criteria.
• Break down large business requirements into actionable deliverables for delivery teams.
• Ensure requirements are aligned with business objectives and measurable outcomes.

• Work closely with underwriting and insurance business teams to understand operational challenges and opportunities.
• Support underwriting transformation, modernization, and process optimization initiatives.
• Ensure solutions align with underwriting business objectives and regulatory considerations.

• Analyze business and operational data to identify trends, risks, and opportunities.
• Perform root cause analysis and provide actionable recommendations.
• Leverage data-driven insights to influence strategic and operational decisions.

• Collaborate with Product Owners, Architects, and Development teams throughout the SDLC.
• Participate in solution design discussions and validate proposed approaches.
• Support SIT, UAT, and business readiness activities.
• Ensure delivered solutions achieve intended business outcomes.

• 8-10 years of Business Analysis experience in complex enterprise environments.
• Strong experience in requirements elicitation, user story creation, and acceptance criteria definition.
• Demonstrated ability to think critically and independently solve business problems.
• Proven track record of recommending and driving business-focused solutions rather than simply documenting requirements.
• Strong analytical and problem-solving skills with a structured approach to ambiguity.
• Ability to work autonomously and quickly understand new business challenges.
• Excellent stakeholder engagement and workshop facilitation skills.
• Hands-on experience with Agile methodologies, JIRA, Confluence, and process modelling tools.
• Experience with SQL, data analysis, and reporting concepts.
• Strong verbal and written communication skills.

• Experience in the Insurance industry, with strong understanding of Underwriting processes and workflows.
• Experience supporting Insurance Digital Transformation initiatives.
• CBAP, PMI-PBA, or equivalent Business Analysis certification.
• Experience working with distributed and global teams.
• Exposure to enterprise reporting and data integrationKey Competencies

• Critical Thinking
• Solution-Oriented Mindset
• Business Problem Solving
• Strategic & Macro-Level Thinking
• Insurance Underwriting Knowledge
• Advanced Analytical Skills
• Requirements Engineering
• User Story & Acceptance Criteria Definition
• Independent Decision Making
• Stakeholder Influence
• Adaptability & Learning Agility