Lead I - Software Engineering - Amazon Connect + AI

- 4 7 yrs hands-on with AWS services & CaaS platforms (Amazon Connect, Genesys, RingCentral).
- 2+ yrs: contact flow development, Lex BOT, Chat/Voice BOTs, routing, and reporting.
- CI/CD pipeline experience on AWS or Azure; strong monitoring & deployment automation skills.
- Familiarity with Voice, IVR, Chat, SMS/WhatsApp, conversational AI, and sentiment analysis.
- Ability to provide L3 application support and openness to learn new domains and technologies.
- Strong communication, problem-solving, and cross-functional collaboration skills

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