Lead Data Implementation Specialist

• Develop and translate Rate and Forms Table updates.
• Collaborate with team members to determine business requirements including analyzing circulars to determine system impact.
• Participate in business requirement walkthroughs and specification inspections.
• Maintain and improve Rates, Forms manuals/documents.
• Develop trusted relationships with internal & external customers.
• Provide leadership on large/complex development/bureau projects.
• Work with Line of Business Manager, Project Manager, Customer Success Manager, etc. on issue resolution for project and/or the customer account issues.
• Conduct complex root cause analysis on Rates and Forms data entry issues and identify and implement work quality improvements.
• Suggest new tools or workflows to improve operational efficiency.
• Utilize effective methods and techniques to satisfy quality and timeliness commitments.
• Analyze problem requests and data entry issues reported by customers and process corrections
• Provide leadership, coaching, and mentorship to team members and off-shore Rates and Forms Implementation Specialists.
• Lead the planning, organization, and coordination of team member activities by estimating scope of assignments and developing work schedules and project plans.
• Act as Rates and Forms Subject Matter Expert for training and product expertise, including formal presentations as requested.
• Work directly with internal & external customers to identify and resolve problems during testing.
• Lead or provide direction in special projects as assigned.
• Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc.
• Other duties as assigned

• Analytical and critical thinking
• Written and oral English communication
• Time management including work planning, prioritization, and organization
• Ability to handle multiple priorities or tasks
• Self-starter and quick learner
• Detail-oriented
• Active listener

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