Overview About Business Unit: The Business Management team empowers our leaders to manage our client businesses, supporting them with business systems and processes enabled by latest technology and data-driven insights for better decision making. We are primarily responsible for design, development and governance of the business data, delivery performance, resource management and project management of critical initiatives to realize corporate strategy and goals. The teams measure, manage, and connect business metrics across verticals to build a single view of impact areas within the organization. They augment our leaders with insights, strategic vision, and actionable plans to function effectively. Equipped with data and technology, the team is keen on bringing novel business solutions to life.

Why we are looking for you: You have experience in reviewing Client contracts, Account Management, Billing and Invoicing You have a good understanding of financial concepts, maintaining account PL You interact with multiple stakeholders at senior level in the organization You enjoy new challenges and are solution oriented You have strong analytics skill s: Ability to see patterns; and a structured and logical approach to decision making You have experience in driving operational processes and practices that drive efficiencies for the leadership team and organization

What you will enjoy in this role: As part of the Client Business operations team, you will work with the Client Services Leadership and Delivery Leadership Lead cross functional strategic and operational excellence initiatives The open and transparent environment that values innovation and efficiency Get to work on new tools and experience in the program management domain.

Responsibilities

Perform Cost and labor analysis on accounts based on time tracking data
Coordinate with Account teams to standardize account mgmt. processes
Own the project code management for accounts this includes creation, tracking and closure of project codes based on project duration
Maintain client contracts and SOWs.
Track cost and revenue against the appropriate streams basis the contracts
Use Business Intelligence tools to provide timely data and trend analysis to key partners
Implement quantitative analysis that translates data into actionable insights.
Design summary, detail and dashboard reports to present analysis and recommendations in a concise and readable format
Provide structure and direction to the junior members of the team

Qualifications

MBA or similar degree or comparable experience.
8 - 10 years professional experience and a strong comfort with the IT service/product engineering industry.
Knowledge of Data visualization tools like Tableau and project management skills
Proven experience in business and data analysis
Strong understanding of financials, client billing, cost management and operational metrics
Excellent communication skills (written verbal) to communicate directly with global partners.
Exceptional analytical skills: the ability to see patterns; and a structured and logical approach to decision making
Should be strong willed, a fast learner and able to adapt to an evolving environment.
Ability to multitask and work on a diverse range of requirements.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Lead Client Business Operations Analyst

Job Description

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