Lead Business Analyst (Tech)

Overview:

• The job holder will handle the on-boarding of various services of Central/State departments on UMANG and post Go Live will monitor and ensure that services run smoothly on UMANG.
• The role would include responsibility of day to day monitoring of the UMANG services which includes department applications, services and components of UMANG and management of partner agencies and other stakeholders and in case of any fault in services he/she has to take up issues with respective stakeholder with a view to restore the services quickly.

Roles and Responsibilities

On Boarding

• Develop relationship with departments to bring their important services on UMANG. Coordinate with concerned Government officials and all vendors to make the chosen services Live.
• Creation and implementation of business and functional requirements for mobile application integration.

Monitoring

• Interact with quality audit partner to monitor testing bugs and their resolution by the implementing agency
• Bring out regular progress assessment reports with qualitative inputs and flagging off any deviations/issues that would need to be looked into by the higher authorities
• Assist in any other work incidental to the monitoring and implementation of UMANG

Support

• Coordinate with different central and state agencies whose applications are integrated with UMANG.
• Post delivery of services, keep in touch with departments to resolve any operational issue and endeavor to keep the services up and running
• Develop and manage relationships with integrated departments on UMANG in order to better understand the issues in service delivery and take steps to ensure customer delight.
• Ensure that issues/complaints raised through various channels (including social media, Playstores etc.) are addressed

Reporting

• Prepare reports, presentations for both internal and external distribution on project progress
• Assess and support on meeting contractual obligations of partner agencies and any other requirements necessary to department applications on UMANG
• Maintain adherence to project timelines and ensure quality of output/deliverables

Experience Criteria & Desirable Certifications

• 9+ yrs experience in Software/Networking Project Management/Operations, Enterprise-Wide systems integration/implementation projects.
• Must have the knowledge of IT technologies such as Java/.Net, APIs (SOAP, JSON etc.), Database, Development frameworks such as ReactJS, NodeJS, Angular6.
• MS-Office, MS Project, JIRA, etc.
• Experience with Agile development methods and practices
• Experience of working for a government set up/ project is desirable
• PMP/ PMI certification (desirable)