Lead Business Analyst |SNOW |Developer, Business Analyst, QA

Key Responsibilities

Business Analysis & Solution Design

• Collaborate with stakeholders to gather, analyze, and refine business and technical requirements.
• Draft solution concepts, architecture approaches, and implementation strategies for monitoring and observability platforms.
• Translate business needs into functional and technical specifications.
• Define workflows, data flows, and integration patterns across systems.

ServiceNow Development (Custom Applications)

• Design, develop, and enhance custom applications within ServiceNow.
• Configure workflows, business rules, UI policies, and integrations in the SNOW platform.
• Ensure best practices in ServiceNow development, scalability, and performance optimization.
• Work closely with platform owners to align development with enterprise standards.

System Monitoring & Observability

• Implement and manage system monitoring solutions using OpenTelemetry and other observability tools.
• Design dashboards and monitoring frameworks aligned with IT.IO and PGA Dashboard requirements.
• Integrate monitoring solutions with enterprise platforms such as ITT Data Hub.
• Analyze system performance data to provide actionable insights and improvements.

Implementation & Delivery

• Lead end-to-end implementation of solutions in close collaboration with Technical Owners and cross-functional teams.
• Ensure timely delivery with high quality and adherence to project timelines.
• Coordinate with development, infrastructure, and operations teams for seamless deployment.

Quality Assurance & Testing

• Define test strategies, test cases, and validation criteria for developed solutions.
• Perform functional, integration, and system testing to ensure solution quality.
• Collaborate with QA teams to ensure defect tracking, resolution, and root cause analysis.

Operations & Documentation

• Oversee ongoing operations, maintenance, and continuous improvement of implemented solutions.
• Create and maintain comprehensive documentation including design specs, user guides, and operational procedures.
• Ensure knowledge transfer and documentation alignment with organizational standards.

Data Integration & ITT Data Hub

• Work closely with ITT Data Hub teams to ensure proper data ingestion, processing, and utilization.
• Define and implement data integration strategies for monitoring and reporting solutions.
• Ensure data accuracy, consistency, and availability across platforms.

Stakeholder Management & Leadership

• Act as a bridge between business, development, QA, and operations teams.
• Collaborate closely with Technical Owners of IT.IO and PGA Dashboard for solution alignment.
• Lead discussions, workshops, and design sessions with stakeholders.
• Mentor junior team members and provide technical and functional guidance.

Required Skills & Experience

• Strong hands-on experience in ServiceNow (Custom App Development).
• Expertise in System Monitoring and observability frameworks, especially OpenTelemetry.
• Experience in Business Analysis, requirement gathering, and solution design.
• Solid understanding of software development lifecycle (SDLC) and QA practices.
• Experience in implementing and managing monitoring dashboards and tools.
• Strong knowledge of integrations, APIs, and data flow architecture.
• Excellent communication and stakeholder management skills.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.