Lead Business Analyst - Conversation Banking - (BFSI) - India (IK)

Job Summary

Lead Business Analyst - Conversation Banking - (BFSI) - India (IK). Total Experience Required: 12-14 years of overall relevant experience. BFSI Experience (Mandatory): Minimum 8-10 years of BFSI (Banking, Financial Services Insurance) experience, within the most recent years of their career, is mandatory. Location: Open - candidate can be based at any of our India delivery locations, with a preference for Delhi NCR, Mumbai, Pune, Hyderabad, Bengaluru, or Chennai. Engagement Duration: 1 year+ (this is expected to be a multi-year engagement). Notice Period: Immediate joiners strongly preferred. Candidates with a notice period of up to 30 days maximum will be considered - this is a firm requirement with no exceptions.

Key Responsibilities

• Lead and guide a team of Business Analysts across Conversation Banking transformation initiatives
• Own end-to-end requirements gathering, documentation, and validation for Contact Center-related workstreams
• Act as the primary BA point of contact within a broader transformation programme/project structure
• Collaborate with technology, operations, and business stakeholders to translate needs into actionable requirements
• Support planning, prioritization, and delivery tracking across the BA teams outputs

Required / Must-Have Skills

• At least 4-5 years of experience operating as a Lead Business Analyst
• Experience working in a Transformation BA capacity, leading/guiding a team of BAs within a programme/project construct
• Experience working in a large global organization (preferably banking)
• Understanding of the Contact Center domain, OR experience in a banking domain that interfaces with Contact Center

Preferred / Good-to-Have Skills

• Chatbot Voicebot exposure
• Natural Language Understanding (NLU)
• LLM / GenAI exposure
• RM Chat (WhatsApp) experience
• Genesys Cloud exposure
• Technical Analysis background

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