Job Description
Middleware Support Engineer - knowledge on AWS cloud Application support
Should have knowledge on AWS Cloud Application System Hosting
Knowledge on deployment and management of containerized applications Debugging Scripting & automation Root-cause fixes API / data validation Code-level fixes
Resource should have knowledge on Monitoring tools
24x5 support coverage, with a focus on critical support during US business hours for incidents escalated from L1 to L2.Esclation to Ops Lead
Oncall support during weekends
Support API connectivity issues and cordinate with Infra & Platform Teams & Product / Engineering Teams
Root cause analysis and critical issue triaging
Security patching & maintenance of applications
Escalations to L3 support are expected for complex issues, but the volume of issues escalated should not increase from current levels
Documentation & Knowledge Base: Updating help documentation and internal knowledge resources
Development and maintenance of operational run books for business-critical operations
Manage cluster storage and persistent volumes
ITSM & governance support with ticket prioritization, categorization and documentation updates Daily, weekly and monthly reporting on incidents, performance and compliance tracking
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