L2 Support Engineers

The Role

Are you ready to embark on a technical adventure and become a hero to our external and internal usersAs Technical Support at Kyndryl, youll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. Youll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.

Youll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, youll provide world-class support that exceeds customer expectations.

As Technical Support, you provide application support to users. Resolves tickets and documents resolutions.Escalates issues to development teams when needed. Supports training and onboarding of users. Youll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers issues are resolved efficiently and effectively. Youll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.

You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of and taking action on the problem.

If youre a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.

Your Future at Kyndryl

Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, youll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. Youll have the opportunity to pursue a career in advanced technical roles and beyond taking your future to the next level. With Kyndryl, the skys the limit.

Who You Are

You re good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, you re open and borderless naturally inclusive in how you work with others.

Required Technical and Professional Expertise

Preferred Technical and Professional Experience

Being You

The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don t meet every requirement, we encourage you to apply. We believe in growth, and we re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging being a valued, respected, trusted member of the team is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That s The Kyndryl Way.