L2 Support Engineer

We are looking for a highly skilled and experienced L2 Support Engineer to join our team in SPARIX GLOBAL PRIVATE LIMITED. The ideal candidate will have excellent technical skills and be able to work effectively in a fast-paced environment. This role requires working shifts from 5:30am to 2:30pm.

Roles and Responsibility

• Provide technical support and troubleshoot complex issues.
• Collaborate with cross-functional teams to resolve customer complaints.
• Develop and implement process improvements to enhance efficiency.
• Analyze and report on customer feedback and trends.
• Participate in training and development programs to enhance skills.
• Work closely with the operations team to ensure seamless service delivery.

Job Requirements

• Strong understanding of technical support principles and practices.
• Excellent communication and problem-solving skills.
• Ability to work effectively in a team environment.
• Strong analytical and troubleshooting skills.
• Familiarity with industry-standard tools and technologies.
• Ability to adapt to changing priorities and deadlines.

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