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L2 Support Engineer

SATMAT TECHNOLOGIES
Posted on
Experience
1 - 5 yrs
Job Location
Mumbai, India
Vacancy
1
Designation
L2 Support Engineer
Job Type
Not specified

Job Description




Skills:

  • SQL, Windows/Linux system administration, ITIL framework, Networking protocols (TCP/IP, DHCP, DNS), Scripting languages (Python, Bash), Cloud platforms (AWS, Azure), Log analysis tools (Splunk, ELK), Java,
  • Job TitleL2 Support Engineer
  • Experience3 to 5 Years
  • LocationThane
  • Job TypeFull-time

  • We are looking for a skilled L2 Support Engineer with 3 to 4 years of experience to join our dynamic team in Thane
  • The ideal candidate should have strong expertise in Java, JSP, Spring Boot, Hibernate, and JPA along with experience in handling application support and troubleshooting.
  • Key Responsibilities
  • Provide Level 2 (L2) support for enterprise applications, ensuring minimal downtime and quick resolution of issues.
  • Troubleshoot and debug application issues in Java, JSP, Spring Boot, Hibernate, and Spring MVC.
  • Work with Kafka for real-time messaging and event-driven architectures.
  • Deploy and manage applications on Tomcat and containerized environments using Docker.
  • Handle database-related issues and queries on MS-SQL and PostgreSQL.
  • Utilize Git for version control and collaborate with development teams for bug fixes and enhancements.
  • Track and resolve incidents efficiently using JIRA.
  • Collaborate with cross-functional teams to identify root causes and implement long-term solutions.
  • Ensure application performance optimization and proactive monitoring.
  • Document troubleshooting procedures and create knowledge base articles for common issues.
  • Required Skills & Qualifications
  • 3 to 4 years of experience in L2 application support with a strong background in Java, JSP, Spring Boot, Hibernate, JPA, and Spring MVC.
  • Proficiency in working with Kafka for event-driven applications.
  • Hands-on experience with Docker and Tomcat for deployment and application management.
  • Strong knowledge of databases like MS-SQL and PostgreSQL.
  • Experience in Git for version control and Agile methodologies using JIRA.
  • Strong problem-solving skills with the ability to troubleshoot and debug application issues effectively.
  • Ability to work in a fast-paced environment and collaborate with different teams.
  • Preferred Qualifications
  • Experience with monitoring tools and performance optimization techniques.
  • Understanding of cloud-based deployment and microservices architecture.
  • Exposure to CI/CD pipelines and DevOps practices.
  • If you are passionate about application support and looking for an opportunity to work in a dynamic and innovative environment, we would love to hear from you!
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