L1 Network Engineer -DC Support

Role Summary:The Level 1 Data Center Engineer will be responsible for performing day-to-day data center operational activities, including preventive maintenance, physical installation, cabling, and providing console access for network and server devices. The role involves first-level troubleshooting and coordination for incidents related to hardware, network interfaces, and device connectivity within the BFSI data center environment.

Key Responsibilities:

• Perform preventive and scheduled maintenance activities for network, server, and storage devices as per the maintenance calendar.
• Handle rack mounting, de-racking, and patch cabling for routers, switches, firewalls, servers, and other DC equipment.
• Provide console access to remote teams for troubleshooting or configuration support.
• Monitor DC environment parameters such as power, temperature, and connectivity; escalate anomalies as per process.
• Work on incident and task tickets related to device down, link down, or interface issues through ITSM tools (ServiceNow / Remedy / etc.).
• Perform first-level checks and troubleshooting for devices and coordinate with Level 2/3 teams or OEMs for resolution.
• Maintain asset and inventory records of all equipment, patch panels, and cabling layouts.
• Support during change management activities, including patching, upgrades, and configuration updates.
• Ensure compliance with BFSI data center security and operational standards.
• Participate in regular audits and maintain proper documentation for all operational activities.

Required Skills & Qualifications:

• Education: Diploma / B.E. / B.Tech in Electronics, IT, or Computer Science.
• Certifications: Basic CCNA certification (preferred) or equivalent networking knowledge.
• Experience: 13 years of experience in Data Center or IT Infrastructure operations, preferably in BFSI or managed services environment.
• Technical Skills:
• Knowledge of network fundamentals (LAN/WAN, VLANs, IP addressing).
• Experience in physical infrastructure handling – rack mounting, cabling, labeling, and documentation.
• Familiarity with ITSM ticketing tools.
• Basic understanding of server, storage, and power systems in data centers.
• Soft Skills:
• Strong communication and coordination skills.
• Ability to follow process and adhere to SLA timelines.
• Willingness to work in rotational shifts and during planned maintenance windows.
• Onsite presence at Bank Data Center(s).
• Coordination with Network, Server, and OEM vendor teams.
• Strict adherence to BFSI compliance and security protocols.