Experience
3 - 5 yrs
Job Location
Bengaluru, India
Vacancy
1
Designation
Support Engineer
Job Type
ONSITE
Job Description
- L1 Support:
- Provide first-line support for issues related to Mac and Windows applications.
- Troubleshoot and resolve common software issues, including installation problems, performance issues, and application errors.
- Assist users with basic configurations, settings adjustments, and software updates.
- Document and track support requests using our ticketing system.
- Escalate complex issues to L2 support as needed.
- L2 Support:
- Handle more advanced troubleshooting for Mac and Windows applications.
- Diagnose and resolve complex application issues, including compatibility problems and in-depth software conflicts.
- Perform root cause analysis and provide solutions or workarounds for recurring issues.
- Collaborate with development teams or vendors to resolve issues that require deeper technical insight.
- Maintain detailed records of troubleshooting steps and resolutions.
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