Job opportunity For Desktop support Engineer@Mahape

Hi All,

We have an opportunity for Desktop support.

Job Summary

We are looking for a proactive and customer-focused IT Support Executive to provide first-level technical support to end users. The ideal candidate should have hands-on experience in troubleshooting desktop, laptop, printer, and basic network issues while ensuring timely resolution of user requests. The role requires strong communication skills, a problem-solving mindset, and the ability to work in a dynamic IT environment.

Key Responsibilities

• Provide first-level (L1) technical support for hardware, software, and network-related issues.
• Install, configure, and troubleshoot Windows desktops and laptops.
• Diagnose and resolve issues related to Microsoft Office, Outlook, Teams, and other business applications.
• Configure and support printers, scanners, and peripheral devices.
• Create, manage, and troubleshoot user accounts in Active Directory.
• Install operating systems, software applications, drivers, and security updates.
• Assist users with password resets, email configuration, and VPN connectivity.
• Log, track, and update incidents using the organization's IT Service Management (ITSM) tool.
• Escalate unresolved incidents to L2/L3 support teams as required.
• Maintain IT asset inventory and ensure proper documentation of hardware and software.
• Perform routine preventive maintenance of desktops and IT equipment.
• Follow IT security policies and ensure endpoint compliance.
• Provide remote and onsite support to users when required.

Required Skills

Technical Skills

• Good knowledge of Windows 10/11 administration.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).
• Experience with Microsoft Office 365 applications.
• Basic knowledge of Active Directory and Group Policy.
• Understanding of antivirus, endpoint security, and patch management.
• Experience in desktop imaging and software installation.
• Familiarity with remote support tools.
• Basic troubleshooting of printers and scanners.

Soft Skills

• Excellent communication and interpersonal skills.
• Strong analytical and troubleshooting abilities.
• Customer-oriented approach with a positive attitude.
• Ability to prioritize tasks and manage multiple support requests.
• Willingness to learn new technologies.
• Team player with good documentation skills.

Educational Qualification

• Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field.
• Diploma holders with relevant experience may also apply.

Preferred Certifications

• CompTIA A+
• Microsoft Certified Fundamentals (optional)
• ITIL Foundation (preferred but not mandatory)

Experience Required

• 12 years of experience in Desktop Support, IT Helpdesk, or End User Support.
• Experience working in a corporate IT environment is preferred.