ITSM Business Analyst

What role you will play in our team

We re seeking a Data Integration CMDB Engineer to design, build, and optimize data pipelines that integrate ServiceNow CMDB and related modules into our analytics ecosystem. This role will own ETL/ELT workflows, data modeling for CMDB entities, and data quality governance to ensure reliable, scalable, and secure data for IT operations, reporting, and BI. You ll collaborate closely with ServiceNow developers, ITOM/ITSM teams, and BI analysts translating operational needs into robust data solutions.

Job location is based out of Bangalore, Karnataka

What you will do

Design, develop, and maintain data integration pipelines that extract, transform, and load data from ServiceNow CMDB and related modules into enterprise data platforms. This includes ensuring data quality, modeling CMDB entities, and enabling scalable, reliable, and governed data flows for reporting, analytics, and IT operations.

About you

Skills and Qualifications

• B.E/B.Tech/BCA/BSc in Computer science or related courses
• Understanding IT governance frameworks (e.g., ITIL 4) is crucial for ensuring that all citizen-built applications are secure, compliant, and well-integrated into the existing enterprise systems.
• Technical Skills

• Own and manage the end to end lifecycle of CMDB, including class structures, relationships, and reconciliation on the ServiceNow platform.
• Implement and maintain CMDB governance policies, processes, and data quality standards.
• Ensure CMDB accuracy and completeness by monitoring and improving data ingestion sources.
• Strong proficiency in SQL, Python, and ETL/ELT development.
• Experience with SSIS, MSSQL, and building Python-based pipelines (dbt experience is a plus).
• Familiarity with ServiceNow CMDB data structures, tables, and REST APIs.
• Understanding of ServiceNow Integration mechanisms (Import Sets, Graph, SQL export).
• Knowledge of data modeling (star/snowflake schemas) and data warehousing concepts.
• Exposure to cloud platforms (AWS, Azure, GCP) and data services.
• (Plus) JavaScript for ServiceNow scripting and custom integrations.
• (Plus) Understanding of ServiceNow Discovery and ITOM processes.

• Tools Technologies
• ServiceNow components: Integration Hub, MID Server.
• Data pipeline tools: SSIS, Python pipelines, dbt (preferred).
• Optional exposure to orchestration tools (Airflow, Azure Data Factory) and cloud warehouses (Snowflake, BigQuery, Redshift, Azure Synapse).

• Soft Skills
• Strong analytical and problem-solving abilities.
• Ability to communicate technical concepts to non-technical stakeholders.
• Collaborative mindset to work with ServiceNow developers, ITOM teams, and BI analysts.
• Adaptability: Thrives in dynamic environments and adjusts quickly to organizational changes and priorities.
• Knowledge of IT governance, security, and compliance standards. (good to have).

Preferred Qualifications/ Experience

• Strong analytical and problem-solving abilities.
• Ability to communicate technical concepts to non-technical stakeholders.
• Collaborative mindset to work with ServiceNow developers, ITOM teams, and BI analysts.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.