ITOM Servicenow Developer - Senior Consultant

JD for ITOM profiles.

• ServiceNow Development: Design and customize ITSM modules (Incident, Change, Problem, Request) using Business Rules, Client Scripts, UI Policies, and Flow Designer.
• ITSM: Understanding of ITSM workflow , end use portal design for ITSM, advance ServiceNow ITSM configurations like MIM, walkup experience
• ITSM: Understanding of Virtual Agent , Now Assist , Knowledge Management
• ITSM: Understanding of Service Operations workspace , Agent workspace Context menu
• ITOM Implementation: Configure and maintain Discovery and Service Mapping to provide visibility into infrastructure and dependencies.
• CMDB Governance: Manage the CMDB architecture, ensuring data integrity, normalization, and reconciliation while following the Common Service Data Model (CSDM).
• CSDM Governance: Good to have CSDM understanding and building Common Service Data Model (CSDM) from inputs from Client technical architect and business stakeholders .
• Integrations: Build and manage integrations with third-party monitoring tools (e.g., SolarWinds, Splunk) and cloud platforms (AWS, Azure) using REST/SOAP APIs and MID Servers.
• Event Management: Set up Event Management rules, alerts, and dashboards to proactively monitor system health.

Required Skills & Qualifications

• Technical Proficiency: Strong expertise in JavaScript, ServiceNow Glide APIs, and IntegrationHub.
• Experience: 3 7 years of hands-on ServiceNow development with a focus on ITOM and CMDB lifecycle management.
• Certifications:
  • Certified System Administrator (CSA) (Mandatory).
  • Certified Implementation Specialist (CIS) ITSM/ITOM (Highly Preferred).
• Framework Knowledge: Deep understanding of ITIL v4 processes and Agile/Scrum methodologies.

Performance Metrics (KPIs)

• CMDB Health: Achieving high scores in completeness, correctness, and compliance audits.
• Discovery Success: Maintaining a high success rate for Discovery schedules across diverse infrastructure.
• Incident Reduction: Improving Mean Time to Resolution (MTTR) through automated event correlation.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.