We are looking for an experienced ServiceNow IT Asset Management (ITAM) professional to implement and manage ITAM solutions on the ServiceNow platform. The role involves driving end-to-end asset lifecycle management, ensuring compliance, and optimizing software and hardware asset utilization.

Desired Competencies (Technical/Behavioral Competency)

Key responsibilities:

Implement and configure ServiceNow ITAM modules including:
Hardware Asset Management (HAM)
Software Asset Management (SAM Pro)
Asset Lifecycle Contract Management
Define and manage processes for asset request, procurement, inventory, deployment, retirement, and disposal.
Integrate ITAM with CMDB, ITSM, Procurement, and third-party discovery/licensing tools.
Ensure compliance with licensing agreements and optimize software usage to reduce costs.
Configure entitlement rules, reclamation workflows, normalization, and reconciliation processes.
Collaborate with procurement, finance, and IT operations teams to ensure asset governance.
Maintain asset data accuracy and support audits with reliable reporting.
Develop dashboards, KPIs, and reports for asset lifecycle visibility.

Required Skills Experience:

4 10 years of ServiceNow experience with at least 2 3 years in ITAM.
Strong hands-on experience in ServiceNow SAM Pro and/or HAM.
Knowledge of CMDB, CSDM, and ITIL processes.
Experience in integrating discovery/licensing tools (SCCM, Tanium, Flexera, Snow, BigFix).
Proficiency in JavaScript, Flow Designer, and REST/SOAP integrations.
ServiceNow CSA and CIS-ITAM (SAM/HAM) certification preferred.

Nice to Have:

Exposure to ITOM, Discovery, and Service Mapping for better CMDB alignment.
Experience with SaaS license management (O365, Adobe, Salesforce, etc.).
Financial Management exposure (chargeback, cost optimization).
Architect-level design and roadmap planning experience.

ITAM Consultant

Job Description

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