IT Support Professional

Job Description:

• Provide technical support to end users via phone, chat, email, and remote tools.

• Troubleshoot and resolve issues related to desktops, laptops, Mac systems, and mobile devices.

• Handle incidents and service requests using ServiceNow.

• Support collaboration tools such as Slack, Zoom, and Remote Desktop (RDP).

• Perform basic troubleshooting for Outlook, VPN connectivity, and email access issues.

• Assist users with OneDrive and SharePoint access, syncing, and basic usage issues.

• Provide support for macOS and iOS/Android devices, including basic configuration and troubleshooting.

• Manage password resets, access requests, and basic account-related issues.

• Ensure timely documentation of incidents, resolutions, and standard procedures.

• Deliver a high standard of customer service and user communication.