It Support Executive

Role & responsibilities

We are looking for a proactive and technically skilled IT Executive with 3-4 years of hands-on experience in IT infrastructure, end-user support, networking, Windows Server administration. The candidate should be capable of independently handling day-to-day IT operations, troubleshooting issues, and ensuring high system availability.

Key Responsibilities

• Provide L1/L2 technical support for desktops, laptops, printers, and other IT peripherals.
• Install, configure, and troubleshoot Windows operating systems and Microsoft Office applications.
• Manage Active Directory, Group Policy (GPO), DNS, DHCP, and file sharing.
• Configure and troubleshoot LAN/WAN, Wi-Fi, VPN, and network devices.
• Monitor and maintain firewall, antivirus, and endpoint security solutions.
• Support Windows Server administration and perform routine health checks.
• Handle user account creation, password resets, and access management.
• Monitor backups and assist in disaster recovery activities.
• Coordinate with vendors for hardware warranty, AMC, and issue resolution.
• Install, configure, and support IP phones, CCTV systems, and biometric devices.
• Maintain IT asset inventory and documentation.
• Ensure compliance with IT security policies and standard operating procedures.
• Provide remote support to branch offices whenever required.

Required Skills

• Windows 10/11 Administration
• Windows Server 2016/2019/2022
• Active Directory & Group Policy
• DNS, DHCP, File Server
• Networking (TCP/IP, VLAN, Switching, Routing)
• Microsoft 365 / Outlook Support
• Hardware & Peripheral Troubleshooting
• Antivirus & Endpoint Security
• Backup and Recovery

Preferred Qualifications

• Bachelors degree in Computer Science, IT, or a related field.
• Certifications such as CCNA

Soft Skills

• Strong troubleshooting and analytical skills.
• Good communication and documentation abilities.
• Ability to work independently and under pressure.
• Willingness to travel to branch locations, if required.

Preferred candidate profile