Job Description
Key Responsibilities & Requirements:
Having a Good hands-on Apple MacBook, iPhone, and IOS, Audio Video conferencing devices
Experience in Desktop & Laptop hardware Support, Networking, and Windows 11 Troubleshooting.
OS-Installation, Configuration, troubleshooting, IT helpdesk, remote support, etc.Setting up AD user accounts, O365 email IDs, permissions, passwords, and drive encryption, etc.
Configuration & troubleshooting MS- Outlook, one drive Security tools (MS Defender, ZScaler, Splunk, Qualys)
Troubleshooting skills on LAN, Wi-Fi, WAN, ILL, and broadband. able to troubleshoot Windows 10 OS-related issues.
Technical handling of escalated issues received from L-1 support engineers.
Troubleshooting (MS Office, Antivirus, Outlook, Office 365, MECM)
Remote Support-Desktop and Remote Assistance, able to resolve the IT tickets in the Service Desk tool quickly
Ability to work independently on assigned tasks and within a team
No Referrers Available
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