It Support Executive

ROLE:

The IT Support Executive is responsible for providing technical support and maintaining the organization's IT infrastructure to ensure uninterrupted business operations. The role includes end-user support, device management, Microsoft 365 administration, user access management, troubleshooting hardware and software issues, and assisting in the implementation and maintenance of IT systems while ensuring compliance with security and operational standards.

RESPONSIBILITIES:

• Provide Level 1 & Level 2 IT support for end-users across desktops, laptops, printers, and mobile devices.
• Install, configure, and troubleshoot Windows operating systems and business applications.
• Manage user accounts, password resets, and access permissions in Microsoft 365 and Active Directory/Entra ID
• Administer Microsoft 365 services including Exchange Online, Outlook, Teams, OneDrive, and SharePoint
• Handle user onboarding/offboarding, mailbox management, license assignment, and distribution groups
• Monitor and troubleshoot Microsoft 365 service-related issues
• Support network connectivity, VPN, Wi-Fi, and basic LAN/WAN troubleshooting
• Maintain IT asset inventory and documentation.
• Coordinate with vendors and escalate issues when required
• Ensure compliance with IT security policies and best practices.

Networking

• Strong knowledge of Windows 10/11 and Microsoft Office applications.
• Hands-on experience with Microsoft 365 Administration (Exchange Online, Teams, SharePoint, OneDrive, Entra ID)
• Basic knowledge of networking, DNS, DHCP, TCP/IP, and VPN technologies.
• Experience with ticketing systems and remote support tools.
• Good troubleshooting, communication, and documentation skills.
• Knowledge of Azure Administration, Intune, and endpoint management is an added advantage

Operating Systems & Tools

• Windows OS and Mac administration knowledge.
• Microsoft Cloud Technologies
• IT Service Desk/Ticketing Systems