It Support Executive

Job Description IT Executive

Position

IT Executive

Location

Gopalan Enterprises, Bengaluru

Experience

3 6 Years

Qualification

• Bachelor's Degree in Computer Science, Information Technology, Electronics & Communication, or a related field.
• Certifications such as CCNA, MCSA, Microsoft Certified, CompTIA A+, or ITIL will be an added advantage.

Job Summary

Gopalan Enterprises is looking for a proactive and technically skilled IT Executive to manage the organization's IT infrastructure, provide technical support, maintain network systems, and ensure uninterrupted business operations. The ideal candidate should possess strong troubleshooting skills and hands-on experience in system administration, hardware, software, and network management.

Key Responsibilities

• Provide end-user support for desktops, laptops, printers, scanners, and other IT peripherals.
• Install, configure, and maintain Windows operating systems, software, and business applications.
• Troubleshoot hardware, software, network, and connectivity issues.
• Manage Active Directory users, email accounts, and access permissions.
• Monitor LAN, WAN, Wi-Fi, VPN, and internet connectivity.
• Configure and maintain routers, switches, firewalls, and network devices.
• Support Microsoft Office 365, Outlook, Teams, and collaboration tools.
• Perform regular system backups and recovery procedures.
• Maintain IT asset inventory and software license records.
• Coordinate with external vendors for AMC, warranty, and hardware repairs.
• Install antivirus software and ensure endpoint security.
• Monitor system performance and implement preventive maintenance.
• Assist in CCTV, biometric attendance, access control, and IP telephony support.
• Prepare IT documentation, user manuals, and support reports.
• Ensure compliance with IT security policies and company standards.

Required Skills

• Windows Server Administration
• Active Directory
• Microsoft Office 365
• Desktop & Laptop Troubleshooting
• Network Administration (LAN/WAN/Wi-Fi)
• Router & Switch Configuration
• Firewall Management
• Printer & Peripheral Support
• Hardware & Software Installation
• IT Asset Management
• Backup & Recovery
• Antivirus & Endpoint Security
• CCTV & Access Control Systems
• Excellent Problem-Solving Skills
• Strong Communication & User Support Skills

Preferred Industry

• Real Estate
• Construction
• Commercial Properties
• Retail
• Hospitality
• Corporate IT Support

Key Competencies

• Technical Troubleshooting
• Analytical Thinking
• Customer Service Orientation
• Time Management
• Team Collaboration
• Documentation & Reporting
• Ability to Work Under Pressure

Reporting To

IT Manager / Head – Information Technology

Employment Type

Full-Time

Location

Gopalan Enterprises, Bengaluru