It Support Executive

Job Description - IT Support Executive

Job Title: IT Support Executive

Employment Type: Full-time

Location: Bengaluru (HSR Layout) On-site

Experience: 2-3 years

Employment Type: Full-time

Industry: Aerospace / Avionics

About Aerxlabs

AerX Labs is a pioneering startup based in Bangalore producing professional-grade flight simulators and a diverse range of innovative products for the Aviation Industry. At AerX we pride ourselves on our strong multi-disciplinary engineering team, composed of experts in electronics, software, mechanical engineering, product design, and artificial intelligence. This unique blend of skills and expertise enables us to push the boundaries of whats possible in aviation training and maintenance solutions, ensuring our products not only meet but exceed the rigorous demands of the industry.

About the Role

AerX Labs India Pvt. Ltd. is looking for a proactive IT Support Executive to manage and support the organization's IT infrastructure. The ideal candidate should have hands-on experience in troubleshooting hardware, software, networking, and office IT systems to ensure smooth day-to-day operations.

Key Responsibilities

• Provide technical support for desktops, laptops, and workstations. Diagnose and resolve hardware, software, and operating system issues.
• Install, configure, and maintain Windows operating systems and office applications.
• Troubleshoot LAN, Wi-Fi, internet connectivity, and network-related issues.
• Configure and maintain routers, switches, and wireless access points. Install, configure, and troubleshoot CCTV/IP cameras, biometric devices, and access control systems.
• Support printers, scanners, conference room equipment, and other office peripherals.
• Configure email accounts, user accounts, passwords, and shared network resources.
• Perform software installations, system updates, antivirus management, and routine maintenance.
• Maintain IT asset records and coordinate with vendors for repairs and warranty support.
• Set up systems and IT equipment for new employees.
• Ensure timely resolution of IT issues while providing excellent user support.
  

Qualifications

• Any Bachelor's Degree or Diploma (Computer Science/IT preferred but not mandatory).
• Candidates with relevant hands-on IT support experience are encouraged to apply.

Required Skills

• Strong troubleshooting skills for desktops, laptops, and Windows operating systems.
• Good understanding of networking concepts (LAN, Wi-Fi, TCP/IP, Internet).
• Experience with routers, switches, printers, and other IT peripherals. Basic knowledge of CCTV/IP cameras and biometric devices.
• Familiarity with Microsoft Office and email configuration.
• Good communication, problem-solving, and organizational skills.
• Ability to work independently and manage multiple support requests.

Preferred Candidates

• Hands-on approach with strong troubleshooting abilities.
• Quick learner with a customer-focused attitude.
• Willingness to take ownership of IT operations and support users across the organization.