IT Support Engineer

GEDU is hiring an IT Support Engineer to join its IT Operations team in Noida. The role involves providing first-level technical support, resolving IT incidents and service requests, supporting Microsoft 365 environments, and ensuring a seamless end-user experience across the organization.

What We Expect from You

• Provide L1 support through ITSM tools, email, phone, and walk-ins.
• Troubleshoot hardware, software, Windows, Microsoft 365, and network-related issues.
• Manage tickets within SLA timelines and escalate issues when required.
• Support user onboarding, offboarding, account provisioning, and device setup.
• Install and maintain desktops, laptops, printers, and peripherals.
• Maintain IT asset inventory and documentation.
• Ensure high customer satisfaction through timely issue resolution.

What You Should Bring

• 2-5 years of experience in IT Service Desk or End User Support.
• Strong knowledge of Windows 10/11, Microsoft 365, Outlook, Teams, and Office Applications.
• Experience with Active Directory/Entra ID and user administration.
• Understanding of TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
• Experience with ITSM tools such as ServiceNow, Jira, Remedy, or SMP.
• Knowledge of IT Asset Management processes.
• Strong troubleshooting, communication, and customer service skills.
• Ability to work independently and manage multiple priorities.

Nice to Have

• Microsoft Certifications (AZ-900, MS-900, MD-102).
• Knowledge of ITIL best practices.
• Experience supporting enterprise or global users.