Provide technical support to interpreters, assisting with day-to-day issues related to internet connectivity, PC or headset setup, audio problems, and more.
Supervise and monitor Mattermost channels, ensuring technical issues are addressed promptly and without delay.
Collect and review system check pictures as part of the onboarding process for new hires.
Perform maintenance tasks on HLS servers to ensure optimal performance and reliability.
Set up emails and user profiles for our direct clients within the Boostlingo portal.
Ensure our company website remains up-to-date, online, and functioning correctly.
Provide technical assistance to clients through our HelpDesk line, resolving issues swiftly and effectively.

Professional Qualifications and Experience:

University or college degree in IT or a related field is preferred.
Advanced knowledge of end-user experience, with the ability to troubleshoot common technical problems.
Experience with programming, server management, and/or website maintenance. (Preferred technologies: Linux, Ubuntu, Plesk, cPanel, PHP, and MySQL).
Proficient in Next.js 15, TypeScript, Django Channels, PostgreSQL + Redis
Fluency in English (both written and spoken) is required.

Skills:

Strong organizational skills, with the ability to multitask and manage competing priorities.
Eagerness to learn and adapt to new technologies and processes.
Excellent communication skills, both technical and non-technical, to effectively support interpreters and clients.
Ability to work independently and as part of a remote team, demonstrating a high degree of self-motivation.

About the Position:

Work-from-home position. LATAM.
Category: Independent Contractor.
Competitive salary paid monthly in USD

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

IT Specialist

Job Description

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