Job Description
Project Manager- IT Infrastructure & Cloud is responsible for delivering projects on time, within budget, and according to the agreed Scope of Work (SOW), while coordinating customers, sales, OEMs, vendors, and technical teams.
Project Manager Job Description (IT System Integrator)
Project Manager – IT Infrastructure & Cloud
Purpose
To manage end-to-end IT infrastructure projects, ensuring successful implementation of servers, storage, networking, security, cloud, backup, virtualization, and managed services while maintaining customer satisfaction and profitability.
Key Responsibilities:
1. Project Planning
- Review Purchase Order (PO), SOW, and customer requirements.
- Define project scope, deliverables, milestones, and timelines.
- Prepare project implementation plans.
- Identify project risks and mitigation strategies.
2. Customer Coordination
- Conduct project kick-off meetings.
- Act as the single point of contact (SPOC) for customers.
- Provide regular project status updates.
- Manage customer expectations and change requests.
3. Internal Coordination
- Coordinate with:
- Sales Team
- Technical Team
- Procurement Team
- Admin & Logistics
- Accounts
- Ensure all departments meet committed timelines.
4. Resource Management
- Allocate engineers based on skill and availability.
- Schedule onsite and remote implementation.
- Monitor engineer productivity and utilization.
5. Vendor & OEM Management
- Coordinate with OEMs such as:
- VMware
- Microsoft
- Cisco
- Dell Technologies
- HPE
- NetApp
- Veeam
- Azure
- AWS
- Track material deliveries and installation schedules.
- Escalate delays when required.
6. Documentation
- Review and maintain:
- Scope of Work (SOW)
- Bill of Materials (BOM)
- High-Level Design (HLD)
- Low-Level Design (LLD)
- Method of Procedure (MOP)
- Acceptance Test Plan (ATP)
- UAT Documents
- Project Closure Report
- Sign-off Documents
7. Project Monitoring
- Track project progress against milestones.
- Monitor budgets and costs.
- Control scope changes.
- Escalate risks proactively.
8. Quality Assurance
- Ensure implementation follows OEM best practices.
- Verify documentation completeness.
- Ensure successful testing before customer handover.
9. Financial Responsibility
- Monitor project profitability.
- Validate project-related expenses.
- Coordinate billing milestones.
- Support invoice collection after project completion.
10. Project Closure
- Obtain customer sign-off.
- Ensure documentation handover.
- Conduct lessons learned meetings.
- Transition the project to the Managed Services/Support team.
Required Skills
Technical Knowledge
- Servers
- Storage
- Virtualization (VMware/Hyper-V)
- Backup Solutions
- Networking
- Firewalls
- Microsoft Windows Server
- Active Directory
- Cloud (Azure/AWS)
- Disaster Recovery
- Cybersecurity
Project Management Skills
- Risk Management
- Stakeholder Management
- Budget Control
- Time Management
- Resource Planning
- Negotiation
- Vendor Management
- Conflict Resolution
- Documentation
- Change Management
Key Performance Indicators (KPIs)
KPI
Target
Projects Delivered On Time
95%
Budget Adherence
Within 5%
Customer Satisfaction (CSAT)
4.5/5
Project Documentation Completion
100%
Customer Sign-off
100%
Change Requests Properly Approved
100%
Resource Utilization
85%
Project Gross Margin
As per company target
Escalation Resolution
Within SLA
Preferred Qualifications
- Bachelor's degree in Engineering, IT, or Computer Science.
- 5–10 years of experience in IT infrastructure project management.
- Experience with enterprise IT implementations.
- PMP, PRINCE2, Agile, or ITIL certification is an advantage.
Success Factors
A successful Project Manager in a System Integrator organization should:
- Deliver projects on time and within budget.
- Maintain strong customer relationships.
- Ensure clear communication between Sales, Technical, Procurement, and Finance teams.
- Minimize project risks and delays.
- Ensure complete documentation and customer sign-off.
- Achieve high customer satisfaction while maintaining project profitability.
This role is particularly suited to organizations delivering data centre, cloud, networking, cybersecurity, backup, and managed services projects.
No Referrers Available
There are currently no referrers available for this job. You can still apply, will let you know once there is any referrer available.